At KUN Perfumes, we aim to provide safe, fast, and reliable delivery services to our customers. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
- All orders are processed after successful order confirmation and payment verification.
- Orders are usually processed within 1–3 business days.
- Orders placed on Sundays or public holidays may be processed on the next working day.
- Customers will receive order confirmation and shipping updates on their registered mobile number or email address.
2. Shipping & Delivery Time
- Delivery timelines may vary depending on customer location and courier availability.
- Estimated delivery timelines are:
- Metro Cities: 3–5 Business Days
- Other Locations: 5–8 Business Days
- Remote Areas: Delivery may take additional time
- Delivery delays may occur due to weather conditions, courier issues, festivals, public holidays, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
- Free shipping offers may be available on selected products or promotional campaigns.
- Additional charges may apply for remote or special delivery locations.
4. Delivery Guidelines
- Customers must provide complete and accurate shipping details while placing orders.
- Incorrect address or mobile number may result in delivery delays or failed delivery attempts.
- Customers are requested to be available at the delivery address during the expected delivery time.
5. Tracking Information
- Once the order is shipped, customers may receive tracking details through SMS, WhatsApp, email, or courier service updates.
- Customers can contact support for delivery-related queries or tracking assistance.
6. Delayed or Lost Shipments
- KUN Perfumes is not directly responsible for courier delays caused by weather, transportation issues, strikes, or natural disasters.
- In case of lost shipments, our support team will coordinate with the courier partner for resolution.
- Resolution timelines may depend on courier company investigation processes.
7. Damaged Package During Delivery
- If customers receive a damaged or tampered package, they should immediately contact customer support.
- Customers are advised to record an unboxing video while opening the parcel for verification purposes.
- Complaints regarding damaged products must be reported within 48 hours of delivery.
8. International Shipping
- Currently, shipping services may be limited to selected locations only.
- International delivery availability and charges may vary depending on destination country and courier service.
Contact Information
KUN Perfumes
- Owner Name: Shadab Ali
- Store Address: Jain Colony, Ashok Vihar, Loni, Ghaziabad, Uttar Pradesh – 201102
- Packed & Marketed By: Ashok Vatika, Sahibabad, Ghaziabad, Uttar Pradesh – 201005
- Customer Care Number: +91 7011515348
- Alternate Contact Number: +91 9910252448