At KUN Perfumes, customer satisfaction is our highest priority. We ensure that every product is carefully checked and securely packed before dispatch. However, if you receive a damaged, leaked, defective, or incorrect product, we are here to help.

1. Eligibility For Returns

Returns and replacement requests are accepted only under the following conditions:

Wrong product delivered by the company
Product received in damaged condition
Leakage issue during transit
Defective or unusable product received
Missing item in the package

The company reserves the right to verify the issue before approving any return or replacement request.

2. Return Request Time

Customers must raise a return or replacement request within 48 hours of delivery.
Requests made after 48 hours may not be accepted.
Customers are advised to record an unboxing video while opening the parcel for verification purposes.

3. Non-Returnable Products

The following products are not eligible for return or refund:

Used or partially used perfumes/attars
Products damaged after delivery due to customer mishandling
Orders placed incorrectly by the customer
Products without original packaging or invoice
Customized or special-order items

4. Return Process

To request a return or replacement:

Contact our customer support team within 48 hours of delivery.
Share your order details along with clear images/videos of the issue.
After verification, our team will approve or reject the request.
If approved, return instructions will be provided to the customer.

5. Refund Policy

Refunds are processed only after the returned product is received and inspected by our team.
Approved refunds are processed within 5–7 business days.
Refund amount will be transferred through the original payment method or bank transfer.
Shipping charges are non-refundable unless the mistake is from our side.

6. Cancellation Policy

Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellation will not be possible.
Prepaid order refunds for cancelled orders will be processed within standard business timelines.

7. Replacement Policy

Replacement is subject to product availability.
If the same product is unavailable, customers may receive:
- Another product of equal value, or
- Refund as per company policy

8. Important Notes

KUN Perfumes reserves the right to refuse returns if the policy conditions are not met.
Customers must provide accurate delivery information to avoid delays or losses.
Slight variation in fragrance, packaging, or color due to batch production will not be considered a defect.

Customer Support

KUN Perfumes

Owner Name: Shadab Ali
Store Address: Jain Colony, Ashok Vihar, Loni, Ghaziabad, UP – 201102
Packed & Marketed By: Ashok Vatika, Sahibabad, Ghaziabad, UP – 201005
Care Number: +91 7011515348
Alternate Number: +91 9910252448